Shipping policy

Order Processing:
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

Shipping Rates:

• Free shipping on all orders over £100.
• For orders under £100, a flat shipping fee of £7.95 applies.

Delivery Time:
We offer fast delivery within 1–2 business days for all UK orders.

Shipping Carriers:
We use trusted carriers such as Royal Mail, DPD, and UPS to ensure safe and timely delivery.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Shipping Restrictions:
We currently ship within the UK . Please note, we cannot ship to P.O. boxes or certain restricted locations.

Damages & Issues:
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours by calling us on 02072057342 or email  shop@staveandstem.com with your order number and photos of the issue. We will resolve it promptly.

Questions?
For any shipping-related inquiries, please call 02072057342 or email shop@staveandstem.com.